Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice.
The company was founded and is managed by a group of professionals whose collective business backgrounds include managing diversified business such as Banking/Industry/and Internet Services in Nigeria as well as other countries internationally. This rich experience in varied business gives Cobranet an edge as a professional solution provider. Cobranet ensures that it does not compromise on quality or performance and uses State of Art Technology and equipment to provide a reliable link to its subscribers. Importing bandwidth directly from Intelsat via satellite give Cobranet the biggest advantage since it is not dependent on any other bandwidth provider and ensures extremely high uptimes.Responsibilities
Data Recording & Job Management:
Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.
Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
Capture materials used per job and update inventory records accordingly.
Filing & Archiving:
Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
Maintain an organized physical and digital filing system using consistent naming and categorization.
Conduct a monthly filing check to identify and correct any gaps or missing records.
Reporting:
Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
Generate ad hoc reports when requested by the Team Lead or HOD.
Coordinator Backup:
Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.
Requirement
Minimum OND / HND in Business Administration, Information Management, or related field.
1 – 2 years in an administrative, data entry, or records management role. Telecoms experience is an advantage.
Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
High attention to detail, organized, reliable, able to handle confidential data with discretion.