Westgate Group is a leading ICT and Telecommunications provider, renowned for delivering cutting-edge connectivity solutions, digital infrastructure, and enterprise technology services across Nigeria and beyond. With a strong reputation for innovation and customer-centricity, the company is now poised to expand its portfolio into new, high-growth sectors—Travel & Tours and Fintech.Department: Sales & Marketing/Digital Commerce
Reports To: Head, Commercial Sales/Group HR & Executive Management
Location: Ikeja, Lagos, Nigeria
Company: Westgate Technologies
Job Summary
The E-Commerce Executive is responsible for leading and managing Westgate Technologies’ online sales channels across all digital platforms. This role overseas the company’s e-commerce strategy, online store operations, digital merchandising, customer experience, analytics and revenue growth initiatives. The ideal candidate will have strong experience in managing e-commerce platforms, digital marketing, analytics and online sales strategies – particularly within the ICT hardware, gadgets, consumer electronics, or retail technology space.
Key Responsibilities
Oversee daily operations of Westgate’s online store (website, marketplaces, and digital platforms
Develop and execute e-commerce sales strategies to meet monthly, quarterly and annual revenue targets
Ensure product listings, pricing, inventory and promotions are up to date
Implement upselling, cross-selling, bundling and promotional strategies to improve conversion rates
Manage online budgets, ROI and revenue projections
Coordinate with IT and graphics teams to maintain website speed, UX/UI quality and overall platform functionality
Troubleshoot technical issues and escalate promptly to technical teams or vendors
Create and optimize product descriptions, images videos and technical specifications
Ensure accurate categorization, SEO optimization and brand consistency
Work with marketing team to design e-commerce banners, landing pages and sales campaigns
Oversee the end-to-end online customer journey
Collaborate with logistics and warehouse teams to ensure timely and accurate order fulfillment
Resolve escalated customer complaints, refunds and service issues
Implement customer satisfaction metrics such as NPS, feedback loops and chat support enhancements
Track e-commerce KPIs: conversion rate, AOV, traffic, CAC, abandonment rate, repeat customers etc.
Prepare weekly performance reports for executive management
Please note that your employment is subject to a periodic performance contract with clearly defined Key Result Areas and Key Performance Indicators.
Qualifications & Requirements
Bachelor’s degree in Business Administration, Marketing, Computer Science or related fields
3-5+ years experience in E-Commerce Management, preferably in ICT, tech retail, gadgets, consumer electronics or fast-paced retail
Strong understanding of digital commerce platforms
Solid experience with digital marketing tools (Google Analytics, Facebook Business Suite, Shopify/Shopify Plus, WooCommerce and other SEO tools)
Advanced Excel/Google Sheets skills – ability to analyze data and make data-driven decisions
Excellent communication, leadership and project management skills
Strong problem solving capability and ability to work in a fast-paced environment
Key Competencies
E-Commerce Strategy & Execution
Digital Merchandising
Data & Analytics
SEO & SEM Knowledge
Customer Experience Management
Budget Management
Product & Inventory Management
Project Management
Vendor & Marketplace Management
Compensation
Competitive Salary (based on experience)
Performance Bonus
Training and Professional Development Opportunitie.