Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.Job Objectives
The Electrical Sales Engineer will be responsible for all Outdoor Electrical Sales and Quotations, along with following up and after sale service.
Your major focus will be on growing the business by calling on and attending to an existing account base as well as developing new accounts in the electrical sales industry.
Your performance will be measured by new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success
Job Responsibilities
Searching for new clients, responding to inquiries and processing orders.
Contacting current customers and advise them on new products for potential up-selling.
Successfully match customer requirements to proposed sales
Negotiating and closing sales.
Coordinating sales projects
Preparing reports for the branch manager
Meeting sales targets
Recording and maintaining client contact data
Maintaining knowledge base on current products and learning about new products.
Providing product information, pricing quotations and follow-up on quotes.
Offering technical expertise on products to customers.
Developing and maintaining positive customer relationships
Ensuring that customers are satisfied with order taking, product, pricing, deliveries and overall service
Liaising with other members of the sales team and other technical experts.
Maintain and develop existing and new customers, working with Sales Managers, Customer Services Managers and Project Managers to assess customer satisfaction on all project completed and future sales opportunities, including pre-order design reviews.
Responsibility for maintaining excellent levels of customer satisfaction and for meeting KPI’s
Minimize Company’s exposure to liabilities
To ensure that all applicable Company Standing Instructions, including safety, are personally complied with.
To advise on training requirements as required.
Comply with Health, Safety and Environmental policies, procedures and with compliance audits
The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably and lawfully be required of you by the Company.
All employees have a legal duty to take reasonable care for the health, safety, and environment of themselves and of others who may be affected by their acts or omissions at work and to observe and follow the relevant systems, rules, and methods of working
Key Performance Area
Financial: Meeting sales and other targets as outlined by the manager
Internal Process: Quality Assurance, SLA Compliance (%)
Customer: Market Share, Customer satisfaction feedback, % Repeat business
Learning & Growth: Strengthen capability, Staff engagement
Education/ Professional Qualification
Bachelor’s degree in electrical engineering or a relevant discipline.
3 to 5 years of solid experience in Sales or business.
Good technical experience in Electrical Low Voltage Products.
Extensive Knowledge of the local market
An established network with the stakeholders (consulting engineers, partners, contractors, utilities, end-users and developers).
Excellent verbal and written communications skills.
Excellent Organizations and planning skills.
Excellent computer skills Microsoft office suite ….
Proven ability to learn quickly and work effectively in a fast-paced work environment
Key Skills & Competencies:
Functional/ Technical:
Sales Planning & Management
Business Development
Commercial Awareness
Client Management
Project management
Sales mastery
Behavioural:
Ability to learn and understand new tools and concepts quickly.
Good working ethics
Ability to show proactive attitude and collaborative team player
Openness to share knowledge and experience
Offer advice and proposes solutions when risk / opportunities arise
Leadership skills.
Good planning and organization skills.
Good level of verbal and written communication skills.
Good oral and written communication skills
Strong influencing skills
Working Condition:
Normal office environment
Working Long Hours
Frequent Travelling
Frequent interaction with External Stakeholders.