Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.The Fraud Analyst will be responsible for monitoring, detecting, investigating, and preventing fraudulent activities across Bumpa’s platforms. This role also owns end-to-end chargeback management, ensuring timely escalation, response, resolution, and accurate deductions or recoveries. You will work cross-functionally with Product, Engineering, Customer Success and Operations to minimize fraud losses, enforce risk controls, and improve overall platform safety and compliance.
Job Details
Fraud Monitoring & Detection
Monitor merchant activities, transaction patterns, system alerts, and shopper reports for anomalies.
Analyze data from the Fraud Reporting System and internal risk tools to flag suspicious behavior.
Identify high-risk merchants, accounts, or transactions for further investigation.
Fraud Investigation & Case Management
Investigate fraud incidents end-to-end—from report intake to resolution.
Review fraud reports from shoppers and merchants, distinguishing genuine disputes from fraudulent activity.
Conduct merchant reviews for identity inconsistencies, policy violations, or high-risk behavior.
Handle all dispute and fraud-related communication with merchants.
Maintain detailed documentation, timelines, and evidence for all fraud cases.
Prepare clear case summaries to support merchant sanctions, recoveries, or account restrictions.
Chargeback Management (End-to-End Ownership)
Own the full chargeback lifecycle—from escalation and evidence gathering to response, resolution, and closure.
Coordinate with Support, Operations, banks, and payment partners to manage chargeback timelines and requirements.
Prepare and submit chargeback responses with accurate documentation and transaction evidence.
Track chargeback outcomes, including approvals, reversals, losses, and deductions.
Ensure correct application of chargeback deductions or recoveries to merchant wallets or settlements.
Analyze chargeback trends to identify root causes and recommend preventative controls.
Compliance & Risk Controls
Ensure adherence to internal risk and compliance policies during merchant onboarding and activation.
Recommend updates to KYC/KYB processes based on emerging fraud and chargeback trends.
Maintain compliance with CBN, AML/CFT, PCI DSS, and other relevant regulatory requirements.
Conduct periodic reviews of fraud controls, merchant risk exposure, and compliance procedures.
Fraud Prevention & Strategy
Identify gaps in fraud and chargeback controls and propose improvements to Product and Engineering teams.
Support the implementation of fraud-preventive rules, risk scoring models, and automated alerts.
Collaborate with Product to define data signals and workflows for improved fraud detection.
Provide guidance and training to Support, Sales, and Ops teams on fraud patterns and chargeback prevention.
Reporting & Documentation
Prepare weekly and monthly fraud and chargeback reports, including trends, loss rates, recovery rates, and merchant risk insights.
Maintain accurate logs of all investigations, chargebacks, and compliance checks.
Track the effectiveness of fraud controls and update dashboards for leadership visibility
Qualifications
Bachelor’s degree in Finance, Risk Management, Economics, Business, Law, or a related field.
1-3 years of experience in fraud analysis, compliance, trust & safety, risk management, or fintech operations.
Hands-on experience managing chargebacks, disputes, or payment reversals.
Skills
Strong analytical and investigative skills with high attention to detail.
Ability to interpret transaction data, identify patterns, and make data-driven decisions.
Understanding of fintech payments (cards, transfers, POS) and common fraud vectors.
Excellent written and verbal communication skills.
High integrity, confidentiality, and ethical handling of sensitive data.