Finance and Credit is the major backbone supporting economic decisions in any economy, we live in a unique time where despite the importance of the Banking system to SME’s, there is a seemingly high trust deficit between small business owners and the banking system with reference to ease of access to credit.
Our MissionJob Summary
We are seeking a smart, professional, and customer-focused Female Front Desk/Customer Service Officer to join our team.
Key Responsibilities
Welcome and attend to clients and visitors in a warm and professional manner.
Manage the front desk and ensure a positive customer experience at all times.
Answer, screen, and direct phone calls and respond to customer enquiries promptly.
Handle incoming and outgoing correspondence.
Schedule appointments and coordinate meetings where necessary.
Maintain a clean, organized, and professional reception area.
Provide administrative support to various departments as required.
Resolve customer complaints or escalate issues appropriately while ensuring excellent service delivery.
Requirements
Must have completed the NYSC programme.
Bachelor’s Degree or HND in a relevant field.
1–2 years’ experience in a Front Desk, Receptionist, or Customer Service role.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Good organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Professional appearance and a positive attitude.