Job Description
Due to increasing activities, our client urgently requires the servicers of an experienced Male Front Office/Receptionist
Functional Responsibilities
Your duties shall include but not limited to the following:
Check-in and check-out guests to the company standards.
Advise guests on room features / utilities / local amenities
Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
Liaise with all Managers on any issues and concerns.
Inputting high volume reservations correctly and noting any special requests.
Promoting and upselling the property’s facilities – be a brand ambassador for the property.
Ensuring billing is correctly carried out to the hotel standards
Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
answering questions about hotel facilities and about local transport, places of interest and entertainment
using sales skills to promote additional hotel services and facilities
dealing with special requests, such as room service, taxi bookings or wake-up calls
passing on messages to guests and taking mail for posting
passing on any guests’ problems to the appropriate member of staff
Greet, welcome, and check in new guests
Inform guests of policies during the check-in process
Verify guests’ payment methods
Deliver room keys, give guests directions to their rooms
Maintain records of guest room bookings
compute guests’ bills and post charges
Accommodate guests with extra pillows, cots, toiletries
Send messages to guests
Create incident reports, daily activity logs, or other documents requested by management
Book and schedule conference rooms
Help with administrative and clerical tasks as needed
Maintain a positive attitude at all times
Help guests access the internet and WIFI
Enforce hotel rules and regulations
Alert management of any wrongdoing or guest misconduct
Report emergencies to the authorities
Keep an orderly front desk and reception area
Any other assignment.
Requirements
An HND or Degree in any relevant field with a minimum of 4 years’ experience in front office of a reputable and a standard Hotel.
A certificate in the Hospitality Industry and knowledge of hotel operational hospitality software for the front office will be an advantage