Diya, Fatimilehin & Co is a leading provider of real estate services with over 35 years of experience providing property agency, property management, and valuation services to individuals and organizations.Job Summary
We are seeking a personable and competent front desk officer to serve as the first point of contact for visitors and clients, ensuring a warm, professional, and efficient reception experience in one of our Lagos Branches.
The successful candidates will manage front office operations, maintain a welcoming ambience, coordinate client traffic, and support the firm’s customer relationship objectives through effective communication and service excellence.
Duties and Responsibilities
Warmly welcome and attend to all visitors, clients, and vendors, ensuring a professional and positive first impression.
Manage front office traffic, attend to walk-in enquiries, and direct visitors appropriately.
Handle telephone, email, and in-person inquiries courteously and provide accurate information.
Maintain a clean, organized, and welcoming reception area; ensure conveniences are clean, stocked, and well-maintained.
Coordinate with support staff to ensure adequate supplies and report maintenance needs promptly.
Required Qualifications / Experience
B.Sc. in Business Administration, Mass Communication, or related field.
3 – 5 years’ experience in a front desk, client service, or administrative role (experience in a professional services firm is an advantage).
Skills and Competencies:
Excellent organizational, time management, and multitasking skills
Excellent written, verbal, and presentation skills (Good command of the English language is a must)
Proficient in Microsoft Office and CRM tools
Problem-solving and conflict resolution skills
Customer service orientation
High level of integrity, professionalism, confidentiality, and attention to detail