The Emel Group is one of Nigeria’s leading business conglomerates with a major presence across diverse sectors including Consumer Products, Corporate Services and Infrastructure. For over four decades, the Group has made a significant contribution to the country’s economy and inspired the trust of millions of Nigerians as a provider of quality goods at an affordable price. What began in 1966 as a humble, family-run trading enterprise has today grown into a professional powerhouse with over 400 employees, led by a highly qualified and globally experienced senior management team.
The Emel Group’s headquarters are situated in Lagos, the commercial capital of Nigeria and supported by solid infrastructure including two manufacturing units and several warehouses. The Group also has extensive operations in China, Hong-Kong and India.
Constant innovation, strategic partnerships and a customer focussed approach have been the cornerstones of the Group’s phenomenal growth. Ever since its inception, Emel has enjoyed successful alliances with its Trade Partners’ in order to provide the Nigerian marketplace with world class products and services. The Group’s partners include global companies and locally established dealers and distributors.Key Responsibilities
Patient Reception & Registration:
Welcome patients, visitors, and clients politely and professionally.
Register new patients and update existing patient records accurately.
Verify patient information and documentation.
Direct patients to the appropriate departments or units.
Appointment Management:
Schedule, confirm, and reschedule patient appointments.
Manage daily appointment logs and clinic schedules.
Inform patients of delays, cancellations, or changes when necessary.
Communication & Customer Service:
Answer phone calls, emails, and walk-in inquiries promptly.
Provide accurate information about hospital services, visiting hours, and procedures.
Handle patient complaints calmly and escalate issues when necessary.
Maintain professional communication with patients, staff, and management.
Maintain proper filing and documentation of patient records.
Billing & Payment Support:
Assist patients with billing inquiries and payment directions.
Issue receipts or direct patients to the appropriate payment points.
Coordinate with accounts or HMO desk where necessary.
Confidentiality & Compliance:
Maintain confidentiality of patient information at all times.
Adhere to hospital policies, procedures, and ethical standards.
Ensure compliance with health and safety regulations.
Qualifications & Requirements
Minimum of HND/Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or related field.
Previous experience in customer service or hospital reception is an advantage.
Proficiency in Microsoft Office and hospital management software.
Good telephone etiquette and interpersonal skills.