The Leprosy Mission (TLM) is an international Christian organization serving the needs of people affected by leprosy in 30 countries. We bring healing through appropriate treatment and care, as well as practical support for people with ongoing leprosy related problems, working in partnership with communities, national governments and other agencies.
We seek to address the loss of dignity that many people affected by leprosy and their families have experienced. In all these matters we seek to show the compassionate love of Jesus Christ through word and deed. Individuals and churches of all denominations, as well as other agencies support the Mission with finance, prayer, and some expatriate expertise.Job Summary
To handle various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.
Key Responsibilities
Reception Duties:
Greet and assist patients and visitors in a friendly and professional manner.
Manage incoming calls, direct inquiries, and take messages as needed.
Appointment Management:
Schedule appointments for laboratory services and ensure proper documentation.
Confirm appointments and remind clients of upcoming visits.
Administrative Support:
Maintain patient records and laboratory files, ensuring confidentiality and compliance with privacy regulations.
Process patient registrations and collect necessary information and documentation.
Billing and Payment Processing:
Assist with billing inquiries and process payments accurately.
Handle insurance verification and coordinate with billing staff as needed.
Laboratory Coordination:
Communicate effectively with laboratory staff to ensure timely processing of samples and results.
Distribute laboratory reports and results to patients and healthcare providers.
Customer Service:
Address patient concerns and inquiries promptly and professionally.
Provide information about laboratory services, procedures, and policies.
Inventory and Supplies Management:
Monitor office supplies and laboratory materials, placing orders as necessary.
Maintain a clean and organized front desk area.
Provide excellent customer service.
Scheduling appointments.
Qualifications and Skills
Associate’s or Bachelor’s Degree in a related field, additional Education in Healthcare or Administration is a plus.
Prior experience as a receptionist, Admin assistant, or in a related field.
Consistent, professional dress, and manner.
Excellent written and verbal communication skills.
Competency in Microsoft applications including Word, Excel, and Outlook.
Good time management skills.
Experience with administrative and clerical procedures.
Able to contribute positively as part of a team, helping out with various tasks as required.
Personality:
Committed Christian with good testimonies.
Honest and dedicated
Demonstrates the ability to use own initiatives.
Ability to lead and manage team members as a thematic Lead
Perfect finisher.
Problem solver.