Tranquil and Quest Medical and Diagnostics (TQMD), Nigeria Limited is a Diagnostics, Radiological, and Surgical Center that provides high-quality services through our highly qualified and dedicated specialists who make use of advanced technology to provide world-class medical investigative services in Lagos, Nigeria. Our team is made up of well trained and seasoned veterans who pride themselves in producing quick and accurate results. TQMD is a subsidiary of Genpsych, based in New Jersey in USA. Our Sister company Tranquil and Quest Behavioral Health (TQBH) is the premier private mental health facility in the city of Lagos, spanning six years of operation and still rendering extraordinary services. We are dedicated to offering premium mental health and addiction recovery care on a global scale and Nigeria.Job Summary
We are seeking a compassionate, organized, and professional Front Desk Officer to manage reception duties in a hospital environment. The ideal candidate will be the first point of contact for patients and visitors, ensuring smooth front desk operations while maintaining confidentiality, accuracy, and excellent patient service.
Key Responsibilities
Welcome and register patients and visitors in a courteous and professional manner
Manage patient check-in and check-out processes
Schedule and confirm patient appointments
Answer and route phone calls, inquiries, and emergencies appropriately
Maintain accurate patient records and update hospital management systems
Verify patient information and direct patients to relevant departments
Handle billing inquiries, basic documentation, and insurance forms where applicable
Ensure compliance with patient confidentiality and hospital policies (HIPAA or equivalent)
Coordinate with nurses, doctors, and other departments to support patient flow
Maintain a clean, organized, and calm reception area
Requirements & Qualifications
Minimum of OND/HND/Bachelor’s degree in any relevant field
Previous experience in a hospital, clinic, or healthcare facility is an advantage
Strong communication and interpersonal skills
Ability to handle sensitive information with discretion and confidentiality
Proficiency in Microsoft Office and hospital information systems
Calm, empathetic, and professional under pressure