Woodgate Structure Limited is a Human Resource Management and Business Structuring Company, with a mindset Structured towards Sincerity of Purpose, Professionalism and IntegrityJob Description
A front desk officer is the first person that clients or visitors encounter when they arrive at a business, hotel, or other organization.
They perform a variety of administrative tasks, includinggreeting visitors, answering phones, and managing reservations.
Responsibilities
Greeting visitors:Welcoming visitors in a friendly and professional manner
Managing reservations:Taking reservations online, by phone, or in person
Checking in guests:Distributing room keys and explaining hotel amenities
Handling payments:Taking payment from customers
Responding to inquiries:Answering questions and providing information about the organization
Managing calls:Answering phone calls, taking messages, and directing calls to the appropriate staff
Managing calendars:Scheduling appointments and maintaining calendars for staff
Managing traffic:Directing visitors to the appropriate person or location
Requirements
Interested candidates should possess BSc Degree / HND with 3 – 4 years work experience.
Skills and qualities
Front desk officers should be organized, detail-oriented, and have excellent verbal and written skills.They should also be able to multitask and complete complex processes without errors.
Other names:
Front desk officers may also be called front desk agents, receptionists, or desk officers.