Smollan – We are a global commerce solutions company. We work at the pivot point where retailer, brand owner and shopper intercept. We help our clients achieve faster and scalable growth through planning, executing, measuring and reporting on all aspects of commerce.
Job Summary
To ensure organizational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.
Key Responsibilities and Deliverables
Analysis and Reporting:
Administer and action a structured schedule for all required reports
Review operational reporting needs to ensure quality and accuracy
Generate and analyze reports to identify anomalies or exceptions
Provide feedback and support for improvements in reporting processes
Assist in Time and Motion studies, including data consolidation and analysis
Conduct operational data analysis as needed
Operational Systems:
Maintain and update relevant databases
Facilitate regular meetings to review systems and processes
Recommend and communicate system enhancements
Work collaboratively with system users and developers to resolve issues
Perform system checks prior to deployment
Assist with smooth implementation and roll-out of new software
Provide user support and training as required
Monitor system usage and escalate identified issues appropriately
Maintain documentation on assurance checks and training activities
Compile and submit audit reports, and implement recommended improvements
Call Cycle Administration:
Receive and review call cycle plans from Operations
Consider external factors when analyzing call cycle data
Integrate route amendments from Operations into call cycle plans
Maintain accurate geo-coding data for stores and homes
Optimize call cycle routes for efficiency
Conduct regular meetings to review and refine call cycle processes
Communicate optimized routes to Operations and provide clarifications
Enforce route compliance and address stoppages as needed
Extract and distribute movement reports from the C-Track system
General Administration:
Order equipment as needed
Support Operations in managing equipment repairs and maintenance
Share up-to-date information on relevant policies, processes, and procedures
Conduct scheduled audits and ensure compliance
Capture project-specific data with a focus on quality and accuracy
Job Requirements
2-3 years’ experience in a Business Support / analytical environment, preferably within FMCG||Essential / Minimum|0-5 years|
Graduate / PG / Certification (Systems, MIS or BI tool)
Attention to detail
Result orientation
Team Working
Communication skills (verbal & written)
Commitment to excellence
Innovation & creativity
Time management
