Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.Job Description
The Guest House Operations Officer is responsible for overseeing the day-to-day operations of the guest house, ensuring a comfortable, safe, and well-maintained environment for guests.
The role also provides administrative and personal assistance support to management, including scheduling, coordination, and general office support functions.
The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities effectively.
Key Responsibilities
Manage the daily operations of the guest house and ensure smooth service delivery.
Welcome and attend to guests, ensuring a positive guest experience.
Coordinate room bookings, check-ins, and check-outs.
Maintain accurate occupancy, visitor, and operational records.
Handle guest inquiries, complaints, and requests professionally and promptly.
Manage schedules, appointments, meetings, and travel arrangements for management.
Handle correspondence, phone calls, emails, and administrative documentation.
Support management with administrative and operational activities as required.
Key Performance Indicators
Guest satisfaction levels.
Occupancy and booking management accuracy.
Timeliness of administrative support tasks.
Facility cleanliness and maintenance standards.
Responsiveness to guest and management requests.
Accuracy of records and reports.
Qualifications & Experience
Bachelor’s Degree or HND in Business Administration, Hospitality Management, Office Administration, or a related field.
Minimum of 1–3 years experience in hospitality, guest house management, administration, or personal assistant roles.
Experience in customer service or facility management will be an added advantage.
Required skills & Competencies:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Customer service orientation.
Ability to work independently and take initiative.
Strong attention to detail and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to maintain confidentiality and professionalism.
Good time management and coordination skills.