In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern and Wi-Fi. Non-smoking rooms available on request.
Various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air conditioned, with standard audio visual equipment are available on request.
Nearby Leisure
Silverbird Entertainment Center about 5 min away, A nearby Banks and ATM, travel agencies within the hotel, Sahad shopping mall: 2 minute’walk. Ceddi plaza: 5 minute’ drive,for cinemas and more.Key Responsibilities

Greet and welcome guests warmly upon arrival.
Handle check-in, check-out, and room assignments efficiently.
Respond promptly to guest inquiries, requests, and complaints.
Provide accurate information about hotel services, facilities, and local attractions.
Coordinate with housekeeping and other departments to meet guest needs.
Process reservations, payments, and maintain accurate guest records.
Ensure compliance with hotel policies, health, and safety standards.
Uphold the hotel’s brand image through professional appearance and behaviour.

Requirements

Diploma or Degree in Hospitality, Tourism, or related field (preferred).
Previous experience in a customer service or hotel front desk role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Proficiency in hotel management systems (PMS) and MS Office.
Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

Customer service excellence.
Teamwork and collaboration.
Professional grooming and presentation.
Adaptability and resilience in a fast-paced environment.
Multitasking and organisational skills.

Written by

9jabook

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In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern and Wi-Fi. Non-smoking rooms available on request.
Various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air conditioned, with standard audio visual equipment are available on request.
Nearby Leisure
Silverbird Entertainment Center about 5 min away, A nearby Banks and ATM, travel agencies within the hotel, Sahad shopping mall: 2 minute’walk. Ceddi plaza: 5 minute’ drive,for cinemas and more.Job Summary

A Guest Service Agent is responsible for providing excellent customer service to hotel guests by handling check-ins, check-outs, reservations, and inquiries. 
They serve as the primary point of contact for guests, ensuring a seamless and pleasant stay.

Key Responsibilities
Front Desk Operations:

Welcome guests warmly and assist with check-in and check-out procedures.
Process room assignments, key issuance, and payments accurately.
Maintain guest records and update profiles in the hotel management system.

Guest Assistance & Customer Service:

Respond to guest inquiries, requests, and concerns professionally.
Provide information on hotel services, amenities, and local attractions.
Handle special requests such as room upgrades, late check-outs, or special accommodations.

Reservations & Billing:

Manage room reservations and cancellations efficiently.
Process payments, issue invoices, and ensure accurate billing.
Assist with night audits and daily financial reconciliation as needed.

Problem Resolution & Communication:

Address guest complaints and escalate unresolved issues to management.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Follow up on guest concerns to ensure satisfaction.

Compliance & Professionalism:

Adhere to hotel policies, safety procedures, and service standards.
Maintain a professional appearance and demeanor at all times.
Uphold confidentiality and security measures regarding guest information.

Requirements

High school diploma or equivalent; a degree in Hospitality Management is a plus.
Previous experience in front desk, guest services, or customer service (preferred).
Strong communication, problem-solving, and interpersonal skills.
Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.
Ability to handle stressful situations and multitask effectively.
Attention to detail and a strong commitment to guest satisfaction.
Flexibility to work shifts, weekends, and holidays.
Multilingual skills (preferred but not required).

Written by

9jabook

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