Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.Role Purpose

The Hardware Engineer (Repair Centre) is the technical authority embedded within a repair centre.
This role bridges the gap between hands-on repair operations and engineering-level quality governance. It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.

Key Responsibilities
Technician Training & Capability Development:

Deliver structured onboarding training for new repair technicians covering: terminal architecture, common fault patterns, repair procedures, ESD discipline, and work-tool usage for each supported model 
Conduct ongoing skills assessments and refresher training, with focus areas driven by rework data and QA rejection trends
Train QA on terminal test
Maintain a Technician Skills Matrix per individual, track competency by terminal model and repair category
Provide real-time technical training.

Rework & Rejection Analysis:

Review QA rejections categorise by fault type, terminal model, repair type, and responsible technician
Track rework rate per technician and per terminal model; identify any individual or model exceeding acceptable rework thresholds
Investigate and address recurring rework patterns, determine whether root cause lies in technician skill, spare-part quality, work-tool condition, or repair procedure gaps
Escalate systemic issues to the HE Manager

Technical Issue Supervision & Escalation:

Act as first-line technical escalation for any fault or behaviour that repair technicians or QA cannot resolve or categorise
Supervise and guide diagnosis of complex or intermittent faults; determine whether a unit should be repaired, re-routed, or nominated for deprecation
Liaise with the OEM evaluation team and spare-parts procurement on technical issues that may originate from components or firmware rather than the repair process
Document all escalated technical issues with RCA outcome and corrective action taken.

Overall Repair Quality:

Hold accountability for the quality metrics of the repair centre: rework rate, 30/60/90-day field return rate for repaired terminals, and refurbished spoil rate contribution
Conduct regular quality audits of the repair center  — process adherence, workstation cleanliness, ESD discipline,and tool usage.
Serve as the primary quality point-of-contact for the repair centre within the Hardware Engineering department

Work Tools & Workstation Management:

Maintain a calibrated inventory of all repair work tools: confirm each technician’s bench is equipped with the correct tools for their assigned terminal models
Conduct periodic work-tool condition checks — verify tools are functional, calibrated where required, and used correctly; reject or replace any tool that is degraded or misused
Train technicians on correct tool usage and enforce tool discipline (e.g. correct soldering iron temperatures, proper use of ESD mats and wrist straps, torque driver settings for screws)
Escalate delays in tools replacements or additions; do not allow tool shortfalls to persist as a silent contributor to repair quality failure.

Deprecation Spot-Check (BTR Oversight):

Review and spot-check all terminals nominated for Beyond Repair (BTR) deprecation to confirm only genuinely non-repairable units are being written off
Challenge and return to repair any unit where a viable repair path exists; document justification for each spot-check decision
Work closely with the BTR Technician to align on deprecation criteria and ensure consistent, evidence-based write-off decisions across the centre
Track the deprecation rate and flag unusual spikes to the Head of HE as a potential indicator of skill gaps, or parts availability issues.

Spare Parts & Components RCA:

Investigate and document any quality issues arising from spare parts: infant mortality, high failure rates on specific batches, or recurring post-repair failures linked to component quality
Escalate insufficient or unavailability of spare part that contributes to repair quality or efficiency
Manage spare parts usage to ensure minimal consumption while maintaining repair quality, Investigate and address high usage of spare parts.
Provide technical input to the OEM/procurement team on part performance; recommend acceptance criteria or supplier changes where supported by failure data
Maintain a parts quality log tracking batch numbers, failure rates, and disposition decisions (reuse, quarantine, return to supplier)

Technical Support:

Provide direct technical support to repair technicians, QA, Part Assessment Technicians, and BTR Technicians on any hardware and firmware.

Qualifications & Experience
Required:

Minimum of an OND / HND or B.Sc. in Electrical/Electronics Engineering, Computer Engineering, or related field
Minimum of 2 years of experience in electronic device repair, field service, preferably in POS terminal, mobile, or fintech hardware
Practical knowledge of hardware troubleshooting and tools: PCB,battery systems, and firmware
Experience training or coaching junior technicians in a hands-on workshop environment
Ability to read fault data, identify patterns, and communicate findings clearly in written form.

Preferred:

Prior experience in a multi-model repair centre covering volume terminal repair
Familiarity with RCA of hardware failure
Experience with work-tool management and ESD discipline in a repair environment.

Written by

9jabook

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Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.Job Purpose

The Hardware Engineer ensures that our physical touchpoints—our POS terminals—are reliable, innovative, and always ready to serve our users. You’ll be responsible for the full hardware lifecycle, from designing circuit boards to empowering our repair technicians with the mastery they need to keep our fleet running. You are the link between complex electronics and the everyday business owners who depend on them.

Key Responsibilities

Design & Innovation: Create electronic hardware circuits and PCB layouts that meet our high standards for performance and reliability.
Product Mastery: Maintain and update the technical “source of truth” for our designs, including parts lists and bills of materials.
Empower Others: Develop training and procedures that help our repair technicians work with precision and speed.
Continuous Improvement: Create and update repair manuals that make complex fixes feel simple.
Rigorous Testing: Conduct hands-on testing of products and tools, identifying design gaps and recommending modifications to make our hardware even better.
Strategic Research: Analyse hardware specifications and market trends to determine the feasibility of new designs or modifications.
Documentation: Keep detailed, accurate records of repair processes and results to help us learn from every issue identified.
Collaborate: Work closely with technicians and other engineers to ensure our hardware strategy is aligned across the team.

Qualifications

A degree in Electrical/Electronics Engineering or a related field (or equivalent practical experience).
3-5 years experience as a hardware/electronics engineer
Experience in terminal or electronics repair is a strong advantage.
Strong analytical skills—you enjoy connecting the dots and solving puzzles.
Proficiency in Microsoft Office applications for documentation and tracking.
Excellent attention to detail; you take pride in accuracy and keeping things tidy.
A proactive, solution-oriented approach—you don’t wait for instructions to make things better.

About You

You’re a Problem Solver: You enjoy the “how” and “why” behind hardware and love making things work.
You’re a Teacher: You enjoy sharing your knowledge and helping technicians grow their skills.
You’re Driven by Mastery: You don’t settle for “good enough” and are always looking for ways to improve quality and efficiency.
You’re Human: You communicate clearly and treat your teammates with respect, regardless of their role.

What success looks like

Reliability: Our hardware designs are stable, and POS terminals have high uptime in the field.
Competency: Repair technicians feel equipped and confident thanks to your training and manuals.
Efficiency: The time taken to diagnose and repair hardware issues decreases through better documentation and processes.
Innovation: Your research leads to hardware modifications that directly benefit our business users.

What we can offer you

Culture: We put our people first. We’ve built a company where all voices are heard and we look out for one another. Above all, we are human.
Learning: We offer a learning-focused environment with knowledge sharing, training, and regular technical talks.
Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus.

Written by

9jabook

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