First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.JOB OBJECTIVE(S)
To ensure efficient branch service delivery by:
Being responsible for supervising and providing Customer Services to Account holders and
Customers (both existing and prospective) of the bank, while ensuring quality and exceptional customer service and customer care.
Ensuring resolution of issues around all E-Business transactions that may include Card requests, issuance and other issues around E-Business.
Other administrative activities such as Call-Over administration
DUTIES & RESPONSIBILITIES
Supervise the activities of non-financial transaction Unit.
Establish good customer relations by always maintaining a customer friendly disposition
Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
Modify transactions above subordinates’ limit
Oversee the setup of standing order instructions
Verify transactions initiated by subordinates.
Handle probate account enquiries in accordance with customer mandate and relevant
law / ensure that deceased customer’s account is debit freeze once the probate enquiry is issued.
Oversee/approve/sign all Bankers confirmation and letters of references requests.
Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure
KYC compliance / full documentation / approved deferrals are in place and sign offaccount opening forms.
Ensure all closed accounts are recorded in the closed account’s register, called over and stored appropriately
Oversee the processing of Customers’ Cheque, Card requests, Alert and Online banking services including ultimate delivery to the customer.
Ensure safe custody of processed debit cards and issuance of customer’s selectable PIN.
JOB DESCRIPTION
Issuance of Token devices to customer / ensure safe custody of blank Token devices.
Maintenance of up-to-date registers for customers’ transactions and instructions as requiredunder the existing policies and procedures.
Ensure proper call over – collection / storage, retrieval and scanning of certificate to CCM
Monitor the printing of audit trail for call over and other reports and generating printouts for
MIS to facilitate various functions.
Supervise the rendering of anti-money laundering report (smart screen).
Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges are promptly collected and supervise the processing of security documents. Ensure dual control in the retrieval / release of Security document pledged as collateral.
Oversee / ensure that the Branch ambience is always in good shape
Perform all other duties as assigned by the Head, Branch Services.
JOB REQUIREMENTS
Education
Minimum Education: First Degree in any discipline
Experience
Minimum experience – Four years relevant working experience