Neptune is on a mission to empower people through financial inter-mediation in Nigeria and Africa. We are poised to meet your business and personal financial needs.
The Head of Agent & Merchant Business (POS) is responsible for driving the bank’s POS acquiring, merchant payments, and agency banking operations. This role oversees the full lifecycle of POS and agent networks from strategy and deployment to revenue growth, operational performance, compliance, and risk management, ensuring nationwide coverage, high transaction volumes, strong liquidity, and minimal downtime.
Key Responsibilities
Develop and execute national POS and merchant acquisition strategies across SMEs, retail, fuel stations, transport hubs, and informal markets.
Define commercial models (MDR, terminal fees, settlement pricing, incentives) and manage the P&L for the POS and agent business.
Recruit, onboard, and manage agents across tiers; ensure liquidity and float availability.
Oversee POS terminal deployment, activation, maintenance, and vendor relationships; monitor uptime, transaction volumes, and service reliability
Onboard, train, and activate merchants; optimize transaction throughput, revenue per terminal, and reduce dormancy.
Manage settlements, chargebacks, disputes, and fraud prevention; ensure compliance with CBN, KYC/AML, and consumer protection standards.
Drive revenue across POS fees, transfers, cash-in/out, bill payments, USSD, and QR; track and optimize performance metrics.
Collaborate on POS software upgrades, QR payments, dashboards, and reconciliation systems; implement real-time monitoring tools.
Lead nationwide field, merchant, and agent teams, ensuring operational excellence through SOPs, dashboards, and performance tracking.
Key Skills & Competencies
Expertise in POS acquiring, agency banking, settlement operations, and merchant payments.
Experience with NIBSS, PTSPs, payment gateways, and switching platforms.
Strong analytical, commercial, and negotiation skills.
Leadership of distributed teams and field operations.
Understanding of regulatory frameworks, KYC/AML, and financial inclusion policies.
KPIs
Active POS terminals and transaction volume/value
Revenue per terminal/merchant
Terminal uptime and failure rates
Fraud/chargeback ratios
Agent/merchant activation and retention
Float liquidity sufficiency
Operational cost efficiency