HEMPAWA CONSULT is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries.
Companies come to us because they know we offer the knowledge, insight and guidance they need to move forward with confidence. Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results – quickly.
We are hiring a Head of Customer Experience & Activation for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.
The Opportunity
As Head of Customer Experience & Activation, you will:
Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
Lead Activation: Drive adoption and engagement of products through targeted strategies.
Champion Excellence: Build and implement customer-first service standards and feedback loops.
Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.
Who We’re Looking For
Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
Leader & Builder: Experience leading teams and scaling customer-focused functions.
Why This Role Stands Out
Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
Career Growth: Mid-level today, executive path tomorrow.
Dynamic Culture: Join a team that rewards performance and innovation.
Competitive Rewards: Salary range ₦200,000 – ₦300,000/month plus performance-based incentives.