Created by the Howdy Corporation in St. Louis, MO, 7UP was an optimistic venture from the very start. After great success with the Howdy Orange drink, company founder C.L. Grigg decided to try his luck with lemons and limes. C.L. Grigg spent more than two years testing over 11 different formulas, all in search of a drink that was refreshing enough to prove irresistible to the people of Missouri and the world at large. In 1929, C.L. Grigg’s bubbliest drink was born. The public quickly developed a taste for Grigg’s caramel colored lemon-lime soda. Bib-Label Lithiated Lemon-Lime Soda sold, and sold well. As the drink grew more and more popular, the original name was traded in for something short and sweet. Bib-Label Lithiated Lemon-Lime Soda became known as 7UP. Early advertising featured a winged 7UP logo with copy that read “a glorified drink in bottles only. Seven natural flavors blended into a savory, flavory drink with a real wallop.” The drink was so successful by 1936 that Grigg changed the name of The Howdy Corporation to The Seven-Up Company. By the late 1940s, 7UP had become the third best-selling soft drink in the world. In the decades to follow, 7UP developed iconic branding, setting it apart from industry front-runners. In 1967, 7UP brought the phrase UNCOLA into the national vernacular. The UNCOLA campaign set 7UP apart from its competition and became part of a counter cultural that symbolized being true to yourself and challenging the status quo. Always at the frontier of taste and pop culture, 7UP was also among the first sodas to introduce sugar-free and caffeine free options. Through the years, advertising for 7UP featured everything from a cartoon mascot named Spot, to the “It’s an Up thing” and “Make 7UP yours” taglines.
Responsibilities
Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
Service Improvement: Identifying and pursuing service improvement initiatives.
Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
To meet targets and expectations for internal customer service and support performance
Measure Customer Satisfaction, and understand the main pain points for the users.
Effectively build, manage, develop, and train the service desk team
Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.
Requirements
B.Sc / HND in a related field.
7yrs+ experience in a forward-progressing technology management background
Proficiency in the Microsoft Suite, especially Excel.
ITIL certified.
COBIT certified.
Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.