FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop world class yet localized systems, processes and structures required to achieve optimum results.
The firm commenced operations in 2015 and currently has a team of consultants that have successfully managed numerous Organisational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.Job Summary
Our client is seeking an experienced Hospitality Manager to oversee daily operations, guest services, and staff management at their resort.
The ideal candidate will ensure exceptional guest experiences, efficient operations, and compliance with hospitality standards.
Key Responsibilities
Manage day-to-day resort operations and guest services.
Supervise, train, and motivate staff to maintain high performance.
Handle customer inquiries, complaints, and special requests.
Ensure compliance with safety, hygiene, and service standards.
Assist in budgeting, procurement, and operational planning.
Person Specifications
Bachelor’s degree (BSc) in Hospitality Management, Tourism, or related field.
Minimum of 3 years’ experience in resort or hotel management.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.