Welcome to a creative powerhouse; never short of an idea or ten. The parent company; Creaniacs Africa is a disruptive creative agency with in-depth competence in Ideation, Tech & Marketing.Key Responsibilities:
Manage daily hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
Ensure exceptional guest experiences by addressing concerns promptly and providing personalized service.
Supervise, train, and motivate staff to maintain high service standards and create a welcoming atmosphere.
Monitor and manage budgets, expenses, and operational costs to optimize profitability.
Oversee inventory control and procurement of supplies to ensure smooth operations.
Implement strategies to boost occupancy rates, attract new customers, and improve revenue streams.
Ensure compliance with health and safety regulations, as well as local laws and licensing requirements.
Address and resolve guest complaints or service issues in a professional and timely manner.
Collaborate with marketing teams to create and promote packages, events, and specials that attract guests.
Maintain accurate records of financial transactions, staff performance, and operational efficiency.
Conduct routine inspections to ensure cleanliness, functionality, and adherence to quality standards.
Requirements:
Bachelor’s degree in Hospitality Management, Business, or a related field (or equivalent experience).
Minimum of 2 years’ experience in hotel management or a similar supervisory role.
Strong leadership and team management skills, with the ability to inspire and motivate staff.
Excellent communication and interpersonal skills to effectively engage with guests and team members.
Comprehensive knowledge of hotel operations, including housekeeping, front desk, and F&B.
Proficiency in budgeting, financial reporting, and inventory management.
Familiarity with hospitality software and property management systems (PMS).
Ability to work under pressure, manage multiple tasks, and resolve conflicts efficiently.
Strong attention to detail and commitment to maintaining high service and quality standards.
Flexible availability to work evenings, weekends, and holidays as required.