We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.Job Summary
The House Manager will be responsible for managing the day-to-day operations of the dormitory, ensuring a safe, clean, and comfortable living environment.
This includes overseeing cleaning, catering, maintenance, and tenant relations, while also ensuring cultural considerations for residents are respected.
Key Responsibilities
Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
Organize and enforce dormitory rules, regulations, and safety guidelines.
Supervise dormitory support staff including cleaners, cooks, and security guards.
Liaise with external vendors for catering, laundry, pest control, and maintenance services.
Monitor vendor performance to ensure service quality.
Ensure compliance with health, safety, and hygiene standards.
Conduct regular safety drills and inspections.
Maintain accurate records of occupancy, maintenance schedules, and incident reports.
Prepare and manage dormitory operational budgets.
Track expenses and ensure cost-effective operations without compromising quality.
Submit periodic reports to management on dormitory status, incidents, and improvements
Qualifications & Requirements
Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
4+ years’ experience in property management, hotel management, or staff accommodation operations.
Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
Strong interpersonal and problem-solving skills.
Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
Knowledge of health, safety, and hygiene regulations.
Strong organizational skills with attention to detail.