Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.
Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose
To oversee all human resources operations within assigned business divisions and ensure they are aligned with Food Concepts’ overall business goals.
Core Responsibilities and Key Result Areas
Strategic Planning & Implementation:
Consult with line management and provide Human Resource guidance
Implement the behavioral matrix that aligns the objectives and priorities of the company with that of the assigned division.
Human Resource Management Services:
Analyze trends and metrics with the HR department
Consult with line management of assigned division and provide daily HR guidance
Plan the requirement and availability of human resources for the assigned division/business over time and ahead
Provide candidates for all vacancies that exist in the assigned division and ensure only credible employees are recruited any given time
Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
Establish a network of relationships with the employees and ensure that this improves efficiency across the businesses
Ensure the compliance of employees to the business rules and the company policies and the statutes listed in the staff handbook
Resolve complex employee relations issues and address grievances
Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
Ensure the jobs provided for assigned business divisions are adequately manned and not unnecessarily absented
Must ensure that absenteeism in assigned business division is not too high beyond the accepted limit.
Provide HR policy guidance
Monitor and report on workforce and succession planning
Identify aspects of the assigned business operation/division that requires adequate skills improvements through trainings; Internal and External
Provide the needed training programs required for the business to enhance the productivity of staff
Liaise with Training Unit to facilitate the needed trainings for the division
Provide feedbacks through nominated employees on all trainings scheduled for improved efficiency of the Training Unit
Suggest new HR strategies to management.
Administrative Functions:
Keep the records; documents and files relating to all staff
Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
Provide periodic up to date report on key Human Resources metrics and activities as it relates to the business division
Performs any other related task as may be assigned from time to time.
Key Performance Indicators
Labour Turnover Rate (Target Vs Actual)
% of Staff Cost to Revenue
% of Staff Cost to Operating Cost
HR ROI
Time to complete task/project
Job Specifications
Educational Requirements:
A good First Degree in Social / Management / Physical Sciences
Possession of a Post graduate Degree in Human Resources / Business Administration or related field is an added advantage
Professional Requirements:
Membership of CIPM, HRCI, CIPD or any other related professional qualification is required.
Experience Requirements:
Minimum of 5 – 6 years experience in a similar role
Knowledge Requirements:
Knowledge of all HR Management Service
Knowledge of HR practices and employee management
Knowledge of Employee Relations and Emotional Intelligence
Demonstrate ability to act as a consultant on human resources management and organizational changes.
Demonstrates excellent people management skills
Demonstrates knowledge of Process Management, Knowledge and Application
Analytical and goal oriented
Demonstrable experience with HR metrics
Knowledge of labor legislation and HR policies
Knowledge of processes in the Food/QSR Industry.
Decision Expectations:
Provides recommendations/ advice to the management on employee related matters
Provides customer-focused HR Services.
Working Conditions:
Jobholder typically works 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work.
This role is largely office-based, although may require visiting of business stores to check on employee performance.
It can be demanding especially during peak periods such as, salary dates where jobholder bears the brunt of ensuring salaries of staff are processed accurately and received on time.