At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Role Summary
We are hiring a smart, fast and conversion-focused Instagram DM Customer Service Executive to manage daily enquiries from Instagram ads, posts, stories and organic traffic, nurture leads, and convert DMs into sales while maintaining the warm, premium and trustworthy voice of RLG Cosmetics.
Key Responsibilities
Reply to all Instagram DMs, comments requiring conversion, and story enquiries promptly
Convert ad leads and organic enquiries into orders daily
Build trust with first-time buyers, especially customers worried about breakouts or wrong shade selection
Educate customers on RLG Cosmetics products using approved messaging
Follow up consistently with warm leads until they purchase
Handle objections, reassure customers, and close confidently
Redirect customers to website/checkout/WhatsApp where required
Escalate issues appropriately and protect brand reputation
Maintain excellent tone, spacing, grammar and professionalism in all chats
KPI Expectations
Response speed
Conversion from ad-generated leads
Follow-up quality
DM organization and zero missed opportunities
Script/process compliance
Customer satisfaction and repeat engagement
Ideal Candidate:
Excellent Instagram selling skills
Strong written communication and neat typing
Understands social selling psychology
Must be persuasive, consistent and highly organized
Must know how to close without over-explaining or sounding desperate.