Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.Salary Range: ₦250,000 – ₦350,000 (Monthly)
Role Purpose
The Key Accounts Associate will support the execution of key account activities by ensuring timely order follow-up, effective stock management, visibility compliance, and accurate reporting across assigned partner outlets. The role is critical in maintaining service excellence, retail standards, and strong day-to-day account coordination.
Key Responsibilities
Account Support & Retail Execution
Follow up on customer orders, deliveries, and stock replenishment across assigned key accounts.
Support stock reconciliation and address discrepancies in collaboration with distributors and internal teams.
Ensure product availability, proper shelf placement, and adherence to approved planograms.
Conduct routine outlet visits to monitor visibility standards and merchandising execution.
Support in resolving operational issues affecting account performance.
Visibility, Merchandising & Audits
Monitor and maintain product visibility, shelf share, and promotional materials in partner outlets.
Conduct periodic visibility audits and prepare outlet scorecards.
Support the execution and tracking of in-store promotions and activations.
Ensure compliance with agreed retail execution standards.
Reporting & Administration
Prepare accurate weekly and monthly activity reports.
Track stock levels, product movement, promotions, and retail performance indicators.
Maintain organized records of outlet visits, audits, and account communications.
Provide timely feedback to the Key Accounts Manager on execution gaps and opportunities.
Relationship Support & Customer Service
Build and maintain positive working relationships with store managers, supervisors, and retail staff.
Serve as a reliable point of contact for day-to-day operational support at assigned outlets.
Deliver professional and courteous customer service aligned with company standards.
Qualification & Experience Requirements
BSc in Medical Sciences, Pharmacology, Marketing, Business Administration, or related fields.
Experience in customer service, sales support, merchandising, or retail operations.
Strong attention to detail with excellent written and verbal communication skills.
Proficiency in Microsoft Excel and basic reporting tools.
Willingness to travel within assigned territories.
Experience in pharmaceutical or FMCG merchandising.
Knowledge of planogram execution and shelf management.
Exposure to retail audits, outlet scorecards, and sales coordination.
Personality & Competency Profile
The ideal candidate should demonstrate:
High levels of organization, discipline, and accountability.
Professionalism, respect, and a customer-first mindset.
Strong execution speed and reliability.
Excellent interpersonal skills and teamwork orientation.
Ability to follow processes and deliver consistent field execution.
What We Offer
Competitive monthly salary of ₦250,000 – ₦350,000, based on experience and performance.
Performance incentives and structured growth pathways.
Health insurance, pension, and statutory leave benefits.
Hands-on exposure to structured key account and retail operations.
Career development opportunities within a growing commercial organization.