DAG Nigeria Industries Limited, registered with corporate affairs Nigeria in 2004 and the Company started regular operations effective 21st May 2005. The initial operations were from No 3 Billings Way, Ikeja, Lagos. The first auspicious product sale was Bajaj Boxer S on Nov 21st 2005.
The parent company, DAG, was established in 2003, in U.A.E., has been associated with M/s. Bajaj Auto Ltd., since its incorporation and has the distinction of being the OE partner for Bajaj Auto Ltd., for over 4 decades. DAG, considered as one of the ‘premiere’ two-wheeler dealerships in UAE, is the authorized distributor and marketer of Bajaj two-wheelers across Nigeria. We provide the most popular range of Bajaj motorcycles, genuine spares, and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.Job Summary
The L1/L2 IT Support Engineer is responsible for providing first and second-level technical support to end users, ensuring smooth operation of IT systems, hardware, software, and network infrastructure.
The role involves troubleshooting technical issues, managing user requests, supporting IT infrastructure, and escalating complex incidents when necessary.
Key Responsibilities
Technical Support (L1 Support):
Provide first-level support for hardware, software, network, and system-related issues.
Respond to IT helpdesk tickets, emails, and phone support requests.
Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
Perform user account setup, password resets, and access management.
Support Microsoft Windows, Office applications, and enterprise software.
Assist users with VPN connectivity and remote access issues.
Document incidents, solutions, and troubleshooting steps.
Advanced Support (L2 Support):
Diagnose and resolve complex technical issues escalated from L1.
Manage Active Directory user administration and group policies.
Troubleshoot LAN/WAN connectivity, Wi-Fi issues, and network devices.
Support server environments and shared resources.
Configure and maintain email systems (Microsoft 365/Exchange).
Perform system updates, patches, and security compliance checks.
Monitor system performance and recommend improvements.
Infrastructure & Systems Management:
Maintain IT asset inventory and lifecycle management.
Support backup and recovery procedures.
Assist in system deployments, migrations, and upgrades.
Ensure endpoint security and antivirus compliance.
Support cloud platforms and collaboration tools.
Documentation & Reporting:
Maintain knowledge base articles and user guides.
Prepare incident reports and resolution summaries.
Track SLA compliance and ticket resolution timelines.
User Support & Training:
Provide end-user training and onboarding IT setup.
Support meeting room technology and conferencing systems.
Educate users on IT security best practices.
Required Qualifications
Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field.
2–5 years’ experience in IT Support or Helpdesk environment.
Experience providing L1 and L2 technical support.
Technical Skills:
Windows OS & Microsoft Office 365 Administration
Active Directory & User Access Management
Networking fundamentals (TCP/IP, DNS, DHCP)
Hardware & Software troubleshooting
Remote desktop support tools
VPN configuration & troubleshooting
Printer and peripheral support
Basic server administration
IT ticketing systems (ServiceNow, Jira, Zendesk, Freshservice).
Soft Skills:
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to multitask and prioritize issues
Documentation and reporting skills
Team collaboration and stakeholder engagement.