Fina Trust Microfinance Bank is one of Nigeria’s foremost Microfinance Bank. Its final license was secured from the Central Bank of Nigeria in September 2009 as Microfinance Bank and commenced operations in October 2009.
At Fina Trust Microfinance Bank, we have built our resounding success on excellent service delivery in a uniquely customer friendly environment through professional staff, leveraging on world-class technology. Our continuous investment in information technology and our people sets us apart from others.
In the last few years, we have attracted patronage from the Small & Medium Scale subsector of the economy, carved a niche as a supportive Bank for Retail businesses and empowering Micro businesses through distinctive services. The Bank’s commitment to value creation for all its stakeholders has earned it a solid reputation as a responsible corporate citizen and employer of choice. As the fastest growing Microfinance Bank in Nigeria, we share the privilege of empowering our Customers with Business loans in excess of NGN 20 Billion over the last 5 years.
Today’s Banking is borderless and without restrictions, consequently we have developed an unparalleled strategic alliance with Sterling Bank Plc and Fidelity Bank Plc to enable our Customers deposit or withdraw from any of these Bank branches. This opportunity creates over 250 strategic locations for us to meet our customers’ needs. More so, our recently launched state of the art technology provides ease for the use of ATM Cards, POS terminals, Electronic transfers and Mobile banking.
At Fina Trust, we tailor our customers’ needs specifically to bespoke products to fit perfectly their needs. No matter what your priorities are, our exceptional service, unique benefits and expert solutions are tailored to help you achieve them all.
Why don’t you join the Fina Trust family today and enjoy our unequalled service delivery.Job Summary
The Learning and Development (L&D) Specialist is responsible for planning, designing, and delivering training programs that build staff capacity, ensure regulatory compliance, and support business growth within the Microfinance Bank.
The role focuses on competency development, regulatory training, onboarding, performance improvement, and fostering a strong learning culture across head office and branch locations.
Key Responsibilities
Conduct organization-wide training needs analysis aligned with the Bank’s strategy, risk profile, and regulatory requirements.
Develop and implement annual training plans and calendars for head office and branch staff.
Design and deliver training programs on banking operations, microfinance products, customer service, credit, risk management, AML/CFT, ethics, and compliance.
Coordinate onboarding and induction programs for new employees, including CBN-required trainings.
Support compliance with CBN, NDIC, AML/CFT, consumer protection, and internal control training requirements.
Liaise with regulators, consultants, and training vendors for statutory and specialized training programs.
Administer and manage the Learning Management System (LMS) and maintain accurate training records for audits and examinations.
Evaluate training effectiveness using feedback, assessments, post-training performance indicators, and audit findings.
Support branch performance by providing targeted training interventions for sales, credit officers, and operations staff.
Assist in leadership development, succession planning, and career development initiatives.
Manage training budgets and ensure cost-effective utilization of training resources.
Prepare periodic training reports for Management, Board committees, and regulators as required.
Promote a culture of continuous learning, knowledge sharing, and performance improvement across the Bank.
Stay updated on microfinance industry trends, regulatory changes, and best practices in learning and development.
Qualifications & Experience
Bachelor’s Degree in Human Resources, Education, Business Administration, Banking & Finance, or a related discipline.
3–5 years’ experience in Learning & Development, Training, or Talent Development, preferably within a microfinance bank, commercial bank, or financial institution in Nigeria.
Practical experience delivering training to branch-based and field staff.
Professional HR or training certifications (CIPM, SHRM, CIPD, ATD) are an added advantage.
Strong understanding of Nigerian banking regulations and microfinance operations.
Skills & Competencies:
Strong instructional design and training facilitation skills.
Sound knowledge of microfinance banking operations and products.
Understanding of CBN, NDIC, AML/CFT, and consumer protection guidelines.
Excellent presentation, communication, and report-writing skills.
Strong organizational, coordination, and stakeholder management abilities.
Ability to work independently and across multiple branches.
Analytical skills to assess training impact and business outcomes.
Proficiency in Microsoft Office, LMS platforms, and virtual learning tools.
Key Attributes:
High level of professionalism and integrity.
Detail-oriented with strong documentation discipline.
Proactive, adaptable, and solution-focused.
Customer- and performance-driven mindset.
Willingness to travel to branch locations as required.