Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Responsibilities
Manage incidents, respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and on-site.
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations
Ensure installation, maintenance and troubleshooting is carried out within agreed OLA
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
Track and route problems and requests and document resolutions
Prepare daily activity reports
Inform management of recurring problems
Requirements
HND / Graduate / Post Graduate in Electrical /Electronics /Computer/ Communication/ Info Tech
1 to 2 years relevant experience.
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
Relevant Industry Experience, been on the front end handling customers and team.
Skills:
Computers (OS & Application Level)
Analytical
Internet and Tech savvy
Customer Focused
Team Player.