Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.About the Role
We are seeking an experienced Operations & Growth Manager to oversee daily cleaning operations, supervise staff, ensure service quality, manage client relationships, and drive business growth for a fast-growing cleaning services company.
Key Responsibilities
Manage daily cleaning operations and staff schedules.
Recruit, train, and supervise cleaning personnel.
Conduct site inspections to ensure service quality standards.
Serve as the primary contact for clients and resolve complaints promptly.
Respond to enquiries, prepare quotations, and convert leads into customers.
Drive client retention, referrals, and repeat business.
Monitor inventory, equipment, and operational expenses.
Prepare and submit regular operational and performance reports.
Requirements
Bachelor’s Degree or equivalent qualification.
3 – 5 years’ experience in the cleaning industry.
Proven experience in operations management or staff supervision.
Strong leadership, communication, and organizational skills.
Experience in customer service and business development.
Proficiency in Microsoft Office and Google Workspace.