Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.
Job Summary
To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network
Responsibilities:
Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;
Functional Responsibilities:
Settlement Computation and Collation
Switched transactions settlement
Processed transactions billing
Services/Network billing
Settlement Adjustment
Settlement Representment
Exception Investigation and resolution/escalation
Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate
Dispute Operations
Arbitration
Arbitration Billing
Pre-arbitration
Chargeback processing
File processing
Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
Card file processing
Routine Report Delivery
Daily Settlement Reports (Details and Summaries)
Daily Card Management Reports (Card balance, statement, Activity reports)
Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
Ensure delivery of Daily Dispute Reports (Details)
Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.
Specialized Services
Airtime Stock Balance monitoring and reconciliation reporting
Airtime Stock procurement and top up confirmation
Agent registration
Agency Network Virtual account top up
Agent Details update management
Mobile Platform Business Reversal Settlement Advice
Service Desk
Case Resolution
Administration
Self-Management
Productivity Management
Performance management
Knowledge Acquisition and utilization
EDUCATION AND EXPERIENCE:
Academic Qualification(s):
BEng. / BSc.
Professional Qualification(s):
N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage
Experience (Number of relevant years):
0 – 2 years