Sproxil uses mobile technology to combat counterfeiting and increase brand equity with innovative, consumer-focused product protection and targeted marketing solutions. Its award-winning Sproxil Defenderâ„¢ technology drives revenue and engages consumers at point of sale through brand assurance, fraud protection, and loyalty rewards. Sproxil Defenderâ„¢ is touted as the most-widely used solution of its kind, deployed by several large companies across ten industries and protecting millions of consumers around the world.Job Summary
As the Operations Head, you will play a pivotal role in overseeing the day-to-day operations of our tech-enabled survey administration business.
You will be responsible for ensuring the efficient and effective execution of our projects, optimizing processes, and driving operational excellence.
Key Responsibilities
Operational Management:
Oversee the entire operational lifecycle of survey projects, from design and development to execution and analysis.
Manage project timelines, budgets, and resources to ensure timely delivery and quality outcomes.
Develop and implement operational strategies and best practices to improve efficiency and productivity.
Team Leadership:
Lead and manage a team of survey operations professionals, providing guidance, mentorship, and support.
Recruit, hire, and train qualified survey team members to build a high-performing operations team.
Foster a collaborative and positive work environment that encourages innovation and teamwork.
Process Improvement:
Continuously identify opportunities for process improvement and implement changes to enhance operational efficiency.
Leverage technology and data analytics to optimize workflows and drive cost-effectiveness.
Risk Management:
Assess and mitigate operational risks to ensure business continuity and minimize disruptions.
Develop and implement contingency plans to address potential challenges and setbacks.
Requirements
Minimum 10 years of work experience in an operations, consulting, or business development role.
Bachelor’s Degree in business administration, operations management, or a related field.
Proven track record of successfully managing complex operations and projects.
Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
Excellent problem-solving, analytical, and decision-making abilities.
Experience with survey administration tools and methodologies is required.
Strong proficiency in survey dash-boarding and first-line analysis tools, including Excel and PowerBI.