Touchcore Technology Limited, we are Industry Solution Providers: We streamline processes, build identity and presence for businesses.Job Description
The Operations Lead will oversee the day-to-day operational functions of the organization, ensuring efficient workflows, resource optimization, and alignment with business goals.
This role is pivotal in driving operational excellence, streamlining processes, and ensuring that the company’s IT sales and services are delivered seamlessly.
The ideal candidate will possess a strategic mindset, excellent problem-solving skills, and a strong background in operations within a tech or IT sales environment.
Key Responsibilities
Develop and implement operational strategies to support the company’s growth and sales objectives.
Collaborate with leadership to establish key performance metrics and goals for operational efficiency.
Identify and mitigate risks impacting operational success.
Analyze existing workflows and implement improvements to enhance efficiency and reduce costs.
Automate processes where applicable to streamline operations.
Ensure compliance with industry best practices and company standards.
Manage and coordinate cross-functional teams to ensure smooth operations across departments.
Provide coaching and leadership to drive team performance and accountability.
Foster a culture of collaboration, innovation, and continuous improvement.
Collaborate with sales and marketing teams to ensure operational alignment with sales initiatives.
Oversee the timely and efficient delivery of IT products and services to clients.
Manage vendor relationships and supply chain logistics for IT products.
Track operational performance using data analytics and reporting tools.
Provide regular updates to management on operational efficiency and project status.
Use data-driven insights to recommend and implement operational changes.
Plan and manage budgets for operations-related activities.
Optimize the use of resources to align with business priorities.
Monitor expenses and implement cost-control measures.
Oversee administrative functions, including office management, vendor coordination, and compliance.
Ensure proper documentation and record-keeping for operational processes.
Key Requirements
Bachelor’s Degree in Business Administration, Operations Management, or related field (MBA preferred).
5 – 8 years of experience in operations management, preferably in the tech or IT sales industry.
Proven experience in managing teams and implementing process improvements.
Strong knowledge of operational frameworks and supply chain management.
Excellent organizational and problem-solving skills.
Proficiency in operations management tools, CRMs, and ERP systems.
Data-driven mindset with expertise in analytics and reporting.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Familiarity with IT products, sales cycles, and service delivery models.
Experience with process automation or AI tools.
Certifications in operations management (e.g., Lean Six Sigma, PMP) are a plus.