At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Job Description
FMR is seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our client restaurant.
The ideal candidate will be responsible for ensuring smooth service, managing staff, maintaining high-quality standards, and optimizing operational efficiency.
This role requires strong leadership, problem-solving skills, and a customer-first mindset.
Responsibilities
Operations & Efficiency:
Oversee daily restaurant operations to ensure seamless service.
Implement and improve operational procedures to enhance efficiency and reduce costs.
Monitor food and beverage inventory, ordering supplies as needed.
Ensure compliance with health, safety, and sanitation regulations.
Staff Management & Training:
Recruit, train, and supervise restaurant staff, including front-of-house and back-of-house teams.
Schedule shifts and ensure adequate staffing levels.
Conduct performance reviews and provide coaching for employee development.
Handle staff conflicts and resolve issues professionally.
Customer Experience & Service Quality:
Maintain high customer service standards and address customer concerns promptly.
Monitor and respond to guest feedback to enhance satisfaction.
Ensure food presentation and service align with brand standards.
Financial Management:
Assist in budgeting, forecasting, and cost control measures.
Track daily sales, monitor expenses, and analyze financial reports.
Identify opportunities to increase revenue and reduce waste.
Marketing & Business Growth:
Work with marketing teams to promote the restaurant and drive sales.
Develop strategies for customer retention and loyalty programs.
Organize special events or promotions to attract new customers.
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Minimum 3-5 years of experience in restaurant management or operations.
Strong leadership and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in restaurant management software and POS systems.
Ability to work in a fast-paced environment and handle pressure.