Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.Role Summary:

The Operations Manager is responsible for overseeing all outlet operations, ensuring smooth daily running, consistent service quality, operational efficiency, and achievement of sales and performance targets across all Uncle Stan’s Foods locations. This role is execution-heavy and results-driven.

Key Responsibilities:

Outlet Operations Oversight

Supervise day-to-day operations of all outlets to ensure uninterrupted service.
Ensure outlets open and close on time, fully staffed and operational.
Conduct regular outlet inspections to enforce SOPs and brand standards.
Resolve operational issues promptly to avoid service disruption or revenue loss.

Performance & KPI Management

Set, monitor, and enforce KPIs for outlet managers and supervisors.
Track daily sales, wastage, service speed, customer complaints, and stock usage.
Prepare daily, weekly, and monthly operational performance reports for MD.

Staff Supervision & Discipline

Supervise outlet managers and ensure proper staff deployment.
Enforce discipline, attendance, grooming, and conduct standards.
Recommend rewards, sanctions, or terminations based on performance.
Identify training gaps and coordinate operational training with HR.

Stock & Supply Chain Coordination

Work closely with Supply Chain to ensure product availability across outlets.
Prevent stockouts, pilferage, and excessive wastage.
Validate daily stock reports and escalate discrepancies immediately.

Quality Control & Customer Experience

Ensure food quality, portion control, hygiene, and presentation are consistent.
Monitor customer feedback and complaints; implement corrective actions.
Ensure compliance with food safety and health regulations.

Cost Control & Efficiency

Monitor operational costs and identify cost-saving opportunities.
Reduce wastage, inefficiencies, and downtime across outlets.
Ensure efficient use of manpower, utilities, and resources.

Process Improvement & Expansion Support

Improve operational processes for speed, quality, and scalability.
Support new outlet openings, launches, and operational setups.
Ensure new outlets meet Uncle Stan’s Foods operational standards from day one.

Requirements & Qualifications

Bachelor’s degree in Business, Operations Management, Hospitality, or related field.
Minimum 5–8 years experience in QSR, retail, or multi-outlet food operations.
Proven experience managing multiple outlets simultaneously.
Strong leadership, decision-making, and problem-solving skills.
Excellent reporting, communication, and organizational skills.
Ability to work under pressure and handle crisis situations.
Strong understanding of SOPs, food operations, and people management.

Key Competencies

Operational excellence
Strong leadership & accountability
Attention to detail
Data-driven decision-making
High integrity & discipline
Customer-focused mindset

Written by

9jabook

Join to follow writers

Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.Job Summary:

The Operations Manager at Uncle Stan’s Foods is responsible for overseeing daily operations across all outlets and central kitchen units to ensure optimal efficiency, quality standards, profitability, and customer satisfaction. The role ensures that all branches align with the company’s operational standards, performance targets, and brand promise.

Key Responsibilities:

Outlet & Production Oversight

Supervise daily activities across all restaurant outlets and central kitchen.
Monitor service speed, food quality, hygiene, and customer experience.
Enforce standard operating procedures (SOPs) and quality assurance processes.
Conduct regular visits to outlets to evaluate performance and compliance.

Inventory & Supply Chain Management

Ensure accurate stock planning, purchasing, and inventory controls across all outlets.
Oversee procurement and storekeeping activities, ensuring FIFO and cost efficiency.
Liaise with the procurement and central store to ensure timely replenishment.

Team Management & Leadership

Directly supervise outlet managers and central kitchen supervisors.
Conduct training, coaching, and performance evaluations.
Foster a culture of discipline, teamwork, and continuous improvement.

Financial & Sales Performance

Monitor daily, weekly, and monthly sales against targets for each outlet.
Analyze operational costs and work with Finance to optimize profitability.
Recommend cost-cutting or revenue-generating initiatives.

Customer Satisfaction

Monitor feedback channels to identify recurring customer issues or trends.
Implement initiatives that improve service delivery and overall satisfaction.
Address escalated complaints or operational lapses promptly.

Reporting & Documentation

Submit detailed weekly and monthly operations reports.
Collaborate with the Audit, Accounts, and HR departments to ensure all policies and KPIs are implemented and tracked.
Document and report incidents, maintenance issues, or disciplinary cases.

Strategic Operations Planning

Support business expansion by scouting new locations and setting up new outlets.
Plan and implement strategies for peak periods, promotions, or holidays.
Ensure operational alignment with the company’s growth objectives.

Key Performance Indicators (KPIs):

Sales targets achievement (daily, weekly, monthly per outlet)
Outlet performance rating (internal audits, customer reviews)
Cost control efficiency (food cost %, wastage levels)
Inventory accuracy and variance levels
Staff productivity and turnover rate
Customer satisfaction scores
Timeliness and quality of reporting

Qualifications:

Bachelor’s degree in Business Administration, Hospitality, or related field.
Minimum of 5 years experience in operations within the QSR or hospitality sector.
Strong leadership and communication skills.
Proven ability to manage multi-outlet operations.
Proficient in Microsoft Office Suite and reporting tools.

Work Conditions:

Full-time, on-site with regular outlet visitation.
Availability for weekend and holiday supervision as needed.
Fast-paced, high-demand environment.

Written by

9jabook

Join to follow writers