Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.Job Summary
The Operations Manager is responsible for overseeing the day-to-day operations of the salon, ensuring exceptional customer service, efficient service delivery, and overall business profitability. The role involves managing staff, optimizing workflows, maintaining high service standards, and driving revenue growth.
Key ResponsibilitiesSalon Operations Management
Oversee daily salon operations to ensure smooth and efficient service delivery.
Monitor appointment scheduling, client flow, and service turnaround times.
Ensure the salon environment is clean, organized, and compliant with health and safety standards.
Maintain high standards of customer experience and service quality.
Staff Supervision & Management
Supervise hairstylists, beauticians, and support staff.
Develop staff schedules and manage attendance, punctuality, and performance.
Train and mentor staff to maintain service excellence and professionalism.
Conduct performance evaluations and implement improvement plans where necessary.
Customer Experience & Retention
Handle customer inquiries, complaints, and feedback professionally.
Build strong client relationships to encourage repeat business.
Ensure personalized and high-quality service delivery to clients.
Implement customer loyalty and retention strategies.
Sales & Revenue Growth
Drive sales of salon services and retail products.
Monitor daily sales performance and implement strategies to meet revenue targets.
Promote special offers, packages, and upselling of services/products.
Collaborate with marketing teams on promotions and campaigns.
Inventory & Procurement
Monitor stock levels of salon products and supplies.
Manage procurement and ensure timely restocking.
Control product usage to minimize wastage and theft.
Maintain accurate inventory records.
Financial Oversight
Track daily cash flow, expenses, and revenue.
Prepare basic financial and operational reports for management.
Ensure proper handling of cash, POS transactions, and record-keeping.
Assist in budgeting and cost control initiatives.
Compliance & Health Standards
Ensure compliance with hygiene, sanitation, and safety regulations.
Enforce proper sterilization of tools and equipment.
Maintain adherence to industry and company policies.
Qualifications & Requirements
Bachelor’s degree in Business Administration, Management, or a related field (preferred).
2–3 years of experience in operations management, preferably in a salon, spa, or hospitality setting.
Strong leadership and team management skills.
Experience with salon management software and POS systems.
Good understanding of beauty and wellness industry operations.