ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Job Summary
The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic and civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration customer and local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Responsibilities
Corporate Customers: Restore service failures within 3 hours of its occurrence. Implement and integrate new projects and ensure all open incident tickets are closed within this timeframe.
Retail Customers: Restore service failures within 12 hours of its occurrence.
Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
Proactively identify, plan, and execute preventive maintenance action on the fiber network.
Audit and collate information for the fiber outside plant network. Prepare the “as maintained” documents within region/sub-region managed for the O&M Unit.
Ensure weekly support status reports are done and submitted timely for review.
Activate FOS customer requests within 3 days of signup. Sign off the Customer Feedback Form, prepare, and submit post-activation report.
Qualifications
University degree in Telecoms, Engineering, or Applied Sciences.
At least 2 years in the telecommunications industry, with experience in fiber network deployments and outside plant maintenance.
Experience in civil works supervision and quality control.
Experience in processing ROW licenses with local authorities/state regulatory agencies.
User experience with Microsoft Office tools, including a good working knowledge of Microsoft Project.
User experience with Visio/AutoCAD/GIS tools is desired.
Excellent communication skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, team members, and the local community.
Proven track record of maintenance and management of metro and/or long-distance fiber optic infrastructure.
Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber and civil work maintenance.
FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages, i.e., fiber termination using fusion splice machines, testing and analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
Capable of understanding fiber network architectures, designs, and splice plans.
An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration in a consistent manner.
Familiarity with the requirements of Health & Safety legislation in Nigeria.