At RightResults Diagnostic Center, we offer Haematology, Biochemistry, Microbiology, and Hormonal test and other specialized tests.Job Summary
Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
The Front desk acts as the face of the organization.
Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
Provides information to client on services provided by the organisation.
Key Responsibilities
Your duties shall include, but not limited to the following:
Communicating promptly, courteously with customers by telephone, email, letter and face to face.
Calling of patientsand rescheduling of appointments.
Keeping ahead of developments in customer service.
Record details of inquiries, comments, complaints and actions taken.
Assisting in preparing correspondence to be sent out to clients.
Provide daily/ weekly & monthly reports.
Work with doctors and nurses to ensure customer satisfaction
Maintain a record of debtors and make phone calls to ensure payments.
Any other duties assigned by your Manager and the Medical Director.
Qualifications
Candidates should possess a minimum of OND qualification.
1+ years relevant work experience.
Experience with Microsoft Office applications such as Word and Excel is essential.
Experience in healthcare sector or hospital is an added advantage.
Living in proximity to Lekkiis mandatory.