At Protégé Professionals, we believe that individuals and organisations need to apply a whole new level of thinking to navigate and thrive in the emerging world. We no longer have the luxury of conducting business as usual. The organisation or individual that will survive in today’s world is one who can imagine and create their future.
For anyone who feels uneasy and boxed up in their careers, or entrepreneurs and organisations who want to stay ahead of the new era, or youths who want to be equipped for the future – we can help you achieve this.Job Responsibilities
Greet every member and guest by name; own the arrival and departure experience.
Manage bookings across training sessions, treatments, diagnostics, the boardroom, and dining. Coordinate member requests end-to-end: reservations, guest passes, special arrangements, follow-ups.
Maintain accurate member records, preferences, and visit notes in the CRM.
Handle membership enquiries and tour scheduling with discretion; support the membership sales process.
Manage guest access in line with club policy (invitation-only protocols, guest limits).
Resolve issues instantly and gracefully; escalate only when necessary.
Maintain the presentation of reception and front-of-house areas at all times.
Candidate Requirements
Minimum 3–5 years of front-of-house or guest relations experience in a premium environment. Impeccable grooming, presentation, and personal polish.
Excellent written and spoken English; warm, confident telephone and in-person manner.
Discretion and confidentiality — comfortable serving executives, diplomats, and high-net-worth individuals without familiarity or intrusion.
Highly proficient with booking systems, CRM software, and general business technology.
Strong organisational skills and calm under pressure.
Personal Attributes:
Naturally warm, poised, and unflappable.
Obsessive attention to detail and memory for people.
High emotional intelligence; reads the room.
Proactive and anticipatory — solves needs before they are voiced.