Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.
Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose
To increase profitability based on set targets for outlets within the West African region, increase overall satisfaction of customers and employee capability development, productivity and motivation.
Core Responsibilities and Key Result Areas
Strategic Operations Leadership
Oversee all aspects of day-to-day operations of the restaurants within the region
Conduct restaurant visits (this includes, pre-opening visit, peak time readiness check, closing checks etc.)
Ensure effective P&L management through detailed analysis and reviews with all lines of management in the Region
Deliver continuous improvement initiatives resulting in service excellence, profit growth through cost management for the Region
Execute all Local Store Marketing Activities for the Region
Execute successful opening of all New Stores within the Region
Analyse, review all store operations processes, and develop appropriate strategy for the region.
Deliver and execute customer satisfaction across the region
Ensure productivity and quality remains at high standards always and minimize wastage
Relate with all support departments to resolve and address issues as they affect operations within the region
Ensure compliance with all health and safety regulation as required
Accountable for all operational, people and financial performances for the region
Performance Management
Assume responsibility for management of regional P&L expenditures to budget
Review each restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
Conduct performance review based on agreed KPIs with Area Managers
Provide coaching and support to all Area and Restaurant Managers to deliver on the set KPIs for each store and area
Review Individual Development plan with Area Managers
Review the monthly calendar and action plan of the Area Managers. Completes the regional action plan and calendar for each month
Follow up and participate in Omega selection (International Development)
People Management
Develop and implement training sessions on Operational Processes for the Area Managers and Restaurant Managers to improve capability
Conduct recruitment and selection interviews for Restaurant Managers and Area Managers
Responsible for the enforcement of Employment Law within the Region
Ensure quality assurance of work performed by staff
Ensure employee satisfaction at work within the Region through implementation and execution of all HR policies within the Region
Perform other duties as assigned by the Divisional Director (Operations)
Meetings and Presentations
Attend weekly project meeting
Develop regional performance presentations as well as weekly sales forecast
Conduct technical session with Area Managers
Conduct weekly meetings with Area Managers to review performance based on set targets
Conduct monthly reviews of all store performances (People, Financial and Operational Performances)
Collaborate with the HR Manager (Senior Manager) in Employee Development, Employee Resourcing, Employee Relations and Performance Appraisals/Comp & Benefits for the Region team
Present monthly region performance to the Executive Team
Key Performance Indicators
Achievement of Company Sales, EBITDA, GP, PAT targets
Achievement of the Operations Division’s budget/targets/objectives
Achievement of Individual Personal Development Plan
Knowledge Requirements
Deep understanding of the QSR and Food Industry
Knowledge of methods, techniques or procedures peculiar to the QSR Industry
Broad understanding of the core operations of Fast Moving Goods
Sound knowledge of macroeconomic and financial system
Knowledge of People Management
Administrative and Managerial ability
Leadership and Managerial abilities
Very Good Communication Skills
Strong Problem-Solving Skills
Decision Making
Action Planning, and Prioritization Skills
Knowledge of Safety, Quality, and Cost Objectives
Organisation and Planning Skills
Job Specifications
A good first degree in business administration or related areas
Possession of a Master’s degree in Business Administration or related degree is an added advantage
Membership of the Nigerian Institute of Management and other relevant certification
Minimum of 8 years work experience in a similar role / industry (QSR / FMCG)
Decision Expectations
Acts on defined procedures and decisions
Enforces agreed decisions
Plans own work schedule and work schedule of subordinates
Assigns work to subordinates
Monitor subordinates’ work performance
Appraises/evaluates subordinates’ performance
Recommends operational, strategic and financial decisions