OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations. Responsibilties
Responsible for managing a whole lot of incoming and outgoing calls in the organization
Build long-lasting relationships with customers
Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
Make use of available opportunity to sell or advertise products to customers
Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
Route calls to the appropriate channel(s)
Move complex issues or complaints to supervisors
Willing to work during extended odd hours and/or during holiday periods.
Qualifications
Interested candidates should possess an HND / Bachelor`s Degree with 1 – 3 years experience.