HMD Nigeria (Heavy Machinery Dealership Ltd.) is a leading machinery and equipment supplier that belongs to the powerful network of HMD Africa spread across several Western African countries including Ghana, Guinea, Sierra Leone and Liberia. It was incorporated in August 2003 and is now managed by AIG (Africa International Group).
HMD Nigeria has built a strong reputation as a specialized distributor of world-class brands of heavy machinery and equipment used in the mining, construction, earthmoving, asphalt, roadwork, recycling, transportation, and agricultural industries; in addition to building materials and spare parts.
Driven by a passion to exceed customers’ expectations, HMD Nigeria’s dedicated team offers professional consultancies, training programs and after-sales services. Its extensive logistics expertise and its ability to innovate allow HMD Nigeria to respond dynamically to market needs and maintain its leadership position across West Africa.Job Summary
The Sales Administrator is responsible for managing customer inquiries across multiple channels, including email, HubSpot, WhatsApp, and phone.
This role ensures the efficient processing of requests and purchase orders for heavy machinery and spare parts while maintaining accurate records of customer interactions. Additionally, the Sales Administrator provides administrative support to the Head of Sales, prepares sales documentation, coordinates with internal teams to follow up on orders, and ensures prompt, professional communication to enhance customer satisfaction and support sales targets.
Accountability & Responsibility
Provide administrative support for the Head of Sales
Maintain accurate records of customer interactions and transactions.
Ensure prompt and professional communication with customers.
Prepare any sales documentation needed such as sales contract etc. and submit it to the Head of Sales.
Provide high-quality customer service to help achieve sales targets.
Collaborate with sales and support teams to meet customer needs.
Manage customer data and interactions using HubSpot.
Address customer inquiries and provide solutions.
Follow up on orders and coordinate with internal teams.
Qualifications
Bachelor’s Degree with experience in customer service, sales assistance, or sales administration in the Heavy Machinery industry or relevant industry.
Minimum 1-2 years of experience in a related field.
Excellent command of English, French is a plus
Google Workspace – Intermediate level
Excellent verbal communication skills.
Proactive and vibrant attitude.
Familiarity with CRM systems like HubSpot is a big plus.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a team environment.