Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together
Tempkers is a global freelance marketplace and online outsourcing firm where organizations and SME’s achieve more by connecting and collaborating with independent professionals (freelance agents) to do temporary Jobs based on projects and time frames on best scale budgeting.Responsibilities
Client Relationship Management: Building and maintaining strong relationships with clients and providing excellent customer service.
Account Management: Opening, serving demand notices, and issue certificates.
Transaction Processing: Make presentations, administer and process all types of recovery actions, negotiate, follow up accurately and efficiently.
Compliance and Risk Management: Ensuring all transactions and operations comply with regulations and internal policies to minimise risk.
Data management: Maintain and update records within the appropriate database relating to billings and revenue collections
Problem Solving: Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner.
Sales and Business Development: Identifying opportunities to recover and services to existing clients, and potentially generating new business through referrals and networking.
Reporting and Documentation: Maintaining accurate records of all transactions, preparing reports, and contributing to the overall reporting of the organisation.
Collaboration: Working closely with other departments within the organisation to ensure seamless service delivery.
Continuous Learning: Staying up-to-date on LGA regulations and bylaws.
Requirements
Criteria:
Interested candidates should possess an SSCE, OND or HND qualification with 1 – 2 years work experience as a sales representative or a marketer in retail, FMCG and banking industry
Previous experience as an account officer or relationship management officer in a Commercial bank or MFB is a plus
Skills and Qualifications:
Strong Communication and Interpersonal Skills: Ability to effectively communicate with clients and colleagues, build rapport, and handle sensitive financial information.
Analytical and Problem-Solving Skills: Ability to analyze data, identify issues, and develop effective solutions.
Attention to Detail: Accuracy and thoroughness in processing transactions, maintaining records, and preparing reports.
Customer Service Orientation: A commitment to providing excellent service and building long-term relationships with clients.
Knowledge of LGA Regulations and Bylaws: Understanding of banking regulations, financial products, and services.
Proficiency in Relevant Software: using simple office tools like MS Office
Ability to Work Under Pressure: Handling multiple tasks, meeting deadlines, and dealing with demanding clients.
Teamwork and Collaboration: Working effectively with others to achieve c
