EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.
EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.
With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.
This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Responsibilities
Supervise and mentor a team of automotive technicians, service advisors, and support staff. Conduct regular performance reviews, provide training, and foster a collaborative work environment.
Oversee daily workshop operations, including scheduling, workflow management, and inventory control. Ensure that all service and repair work is performed efficiently and to the highest quality standards.
Handle customer inquiries and complaints with professionalism and empathy. Ensure that all customer interactions are handled effectively and that service and repair work meets or exceeds customer expectations.
Implement and maintain quality control procedures to ensure that all work performed meets safety and industry standards. Conduct regular inspections and audits to ensure compliance.
Monitor and manage departmental budgets, including labor costs, parts inventory, and other expenses. Develop strategies to enhance profitability and operational efficiency.
Identify areas for process improvement and implement changes to enhance productivity, customer satisfaction, and overall service quality.
Prepare and present regular reports on departmental performance, including key metrics such as service revenue, customer satisfaction, and technician productivity.
Ensure that all work is performed in accordance with company policies, legal requirements, and health and safety regulations.
Qualifications
Minimum of 2 years of experience in automotive service management or a related field, with a proven track record of leading teams and managing workshop operations.
Relevant technical certification or degree in Automotive Technology, Business Management, or a related field is preferred.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in automotive diagnostic tools and repair techniques.
Solid understanding of financial management and budgeting.
Customer-focused with a passion for delivering exceptional service.
Detail-oriented and able to handle multiple tasks simultaneously.
Proactive problem-solver with a strategic mindset.