Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Job Description
We are seeking a proactive and customer-focused Shop Operations (Customer Care Executive)
To oversee daily shop activities, ensure efficient customer service, and maintain business standards.
The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.
Responsibilities
Serve as the first point of contact for customers and ensure a positive shopping experience.
Address customer queries, requests, and concerns promptly, documenting and reporting them to management.
Maintain professional and cordial relations with customers to enhance business growth.
Exemplify excellent customer service through actions and initiatives.
Encourage a customer-centric culture within the team and ensure Customer Delight.
Oversee stock and cash management at the shop to ensure accuracy and security.
Maintain shop premises and ensure service standards are not compromised.
Coordinate and implement solutions for operational issues affecting the shop.
Ensure all business processes and procedures are strictly followed.
Motivate and guide colleagues to contribute towards an outstanding customer experience.
Work closely with different departments to resolve escalated customer issues.
Requirements
BSc in Business Administration or a related role.
1 to 2 years of experience.
Good communication and interpersonal skills.