Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.Description
We’re seeking a warm and welcoming Front Desk Officer to join our spa team. As the first point of contact for our clients, you will provide exceptional customer service, manage bookings, and ensure a seamless experience for our guests.
Key Responsibilities
Provide exceptional customer service and respond to client inquiries
Manage bookings, cancellations, and rescheduling
Handle client payments and maintain accurate records
Maintain the spa’s reception area, ensuring it is clean and organized
Collaborate with therapists and other staff members to ensure smooth operations
Requirements
1+ year of experience in a customer-facing role, preferably in a spa or wellness environment
Excellent communication and interpersonal skills
Basic math skills and accuracy with cash handling
Familiarity with spa software or POS systems
Ability to work flexible hours, including weekends
Residing in or around Victoria Island is highly desirable.