Goonite Hygiene is a full-service manufacturing and distribution company managing and controlling the entire manufacturing and distribution value chain. Our services cover manufacturing, distribution, sales, and promotions with best-in-class execution. Goonite Hygiene is established in October 2021. It is a major manufacturer and distributor company in the FMCG Distribution Sector for premium brands in the Health and Personal Care categories like Lebrace Diaper and Besense Sanitary Pads meeting household needs in a vastly diversified demography.Job Overview
We are looking for a dynamic and experienced Store Manager to lead our team at Snow tea. As the Store Manager, you will be responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and driving sales.
You will play a key role in maintaining high standards of product quality and service, while fostering a positive, high-energy work environment.
Key Responsibilities
Team Leadership & Management: Supervise, train, and motivate a team of baristas and front-of-house staff to ensure excellent customer service.
Operations & Inventory Management: Oversee day-to-day operations of the store, ensuring smooth flow from opening to closing. Manage inventory levels, place orders, and ensure stock is organized and readily available to avoid disruptions in service.
Customer Service Excellence: Provide exceptional customer service and handle customer inquiries, feedback, and complaints promptly and professionally
Quality Control: Monitor product quality and consistency, ensuring all beverages meet our high standards for taste, presentation, and safety. Ensure adherence to health and safety regulations, including cleanliness and food safety standards.
Sales & Performance Tracking: Drive sales and achieve store targets by promoting sales, new products, and seasonal offerings.
Financial Management: Oversee cash handling, daily transactions, and prepare financial reports.
Scheduling & Staff Management: Create and manage employee schedules to ensure adequate staffing levels.
Marketing & Promotions: Support local marketing and promotional efforts to drive foot traffic and increase brand awareness. Collaborate with the marketing team on new promotions, loyalty programs, and events to keep customers engaged.
Maintaining Brand Standards: Uphold the company’s brand image and values. Ensure the store maintains a clean, organized, and welcoming atmosphere for customers.
Qualifications
Education: Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
Experience: 2 years of experience in management or supervisory role in a fast-casual restaurant, café, or retail setting.
Skills:
Strong leadership, team building, and communication skills.
Excellent customer service and conflict resolution abilities.
Basic financial acumen and ability to manage budgets, sales, and inventory.
Ability to work efficiently in a fast-paced, high-pressure environment.
Proficient in Microsoft Office, and inventory management software.