Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.Job Description
Provide technical support service via phone, email, and other channels as required to clients.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper follow up and closure of all pending tickets.
Interact with customers to provide and process information in response to complaints and inquiries.
Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship
Responsibilities
Report to the Head of Department.
Respond to client complains in a proper and professional manner.
Should maintain a high level of personal responsibility.
Abide and apply the rules and regulations of the department and the company as a whole.
Responsible for achieving any assignment given by the Manager.
Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
Qualifications
Interested candidates should possess a Bachelor’s Degree with 3-5 years experience.