Premium HR Solutions is a human resource consultancy company which offers strategic and effective HR solutions for small to medium sized businesses.
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Open Account for prospective customers
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Job Requirements
Candidates should possess a B.Sc / HND in related filed with 5 -7 years’ experience
Must be able to speak fluently communicate well.