Rossland Consulting Limited provides business development services (BDS) to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include professional Background Screening and Business Brokerage thus making Rossland Consulting an integrated business development service provider of industry profiles, industry association management, business intermediation, and background screening. Clients served includes multinational organizations, public sector entities, industry associations, and the micro, small and medium enterprise members of associations.Job Description
Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed
Analyze customer data and behavior to identify trends, opportunities, and pain points
Develop and maintain dashboards and reports to track key metrics and KPIs
Collaborate with cross-functional teams, including product and marketing, to inform data-driven decisions
Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve technical support and data analysis.
Requirements
Bachelor’s Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field
2+ years of experience in technical support, data analysis, or a related field
Proven experience in providing excellent technical support and analyzing data to inform business decisions
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Requires strong IT skills and experience with web platforms.He/She analyzes platform usage data to understand user behavior, identify
trends, and inform platform improvements.
Excellent communication, interpersonal, and project management skills
Experience with data analysis tools, such as Excel, SQL, Tableau, or Power BI, is a plus.
What We Offer
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team
Professional development and growth opportunities
Flexible working hours and remote work options
Access to cutting-edge technologies and tools.