Empowering healthcare providers for a healthier Africa
Open to Licensed Pharmacies, Hospitals, and Medical Professionals in NigeriaJob Summary
The Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc’s customers and internal users, ensuring a seamless experience with the company’s pharmaceutical technology platform.
The role involves responding to support tickets, diagnosing and resolving technical issues, and serving as a key liaison between customers and internal product and engineering teams.
The specialist also supports customer onboarding, documents recurring issues, and contributes to continuous platform improvement while maintaining high service standards.
Key Responsibilites
Serve as the primary contact for customers experiencing technical issues across phone, email, or chat.
Diagnose and resolve technical problems, including access issues, order processing errors, and system bugs.
Log, track, and manage support tickets with clear documentation of issues and resolutions.
Escalate complex issues and collaborate closely with engineering and product teams.
Support customer onboarding, training, and adoption of the DrugStoc platform.
Develop and maintain support documentation, FAQs, and knowledge base articles.
Monitor support performance against service level agreements (SLAs).
Respond to urgent incidents and provide timely updates during system outages.
Qualifications
Interested candidates should possess a Bachelor’s Degree with 2 – 3 years experience.